Refund policy
Last Updated: September 2, 2026
Thank you for choosing Zorviro (https://zorviro.com/). Before you complete your order, please read our Return and Refund Policy carefully to ensure you understand the terms governing returns and refunds.
Return Window
Return requests must be initiated within 30 days of receiving your item.
Conditions for Returns
To be eligible for a return, your item must satisfy these requirements:
- The item must be completely unworn, unused, and in its original state
- It must be returned in the original packaging
- A valid receipt or proof of purchase is required
Starting the Return Process
To begin a return, reach out to our customer support at support@zorviro.com or use the contact form on our website. Upon approval, we will provide you with specific instructions on how to send your item back. Items returned without prior authorization will not be accepted.
Shipping Fees for Returns
Customers are responsible for covering return shipping costs. If, however, you receive a defective, damaged, or incorrect product, we will make it right and send a replacement at no additional cost to you.
Defective, Damaged, or Incorrect Orders
Should your order arrive damaged, flawed, or simply incorrect, please contact us immediately at support@zorviro.com and include clear photos of the issue. We will promptly assess the problem and organize a replacement if applicable.
Exclusions from Quality Defects
The following instances do not qualify as product defects for a return:
- Material Variations: Minor imperfections such as loose threads, raw edges, slight texture variations, or color differences due to monitor displays.
- Size Discrepancies: We recommend checking our size chart before placing an order. While we gladly provide guidance, choosing the wrong size does not count as a defect.
- Personal Preferences: Changing your mind or deciding you do not care for the style or color of the item.
- Design Inconsistencies: Slight variations in measurements between garments of the same size due to unique design features. Please refer to the sizing specifications.
- Wear and Tear: Damages caused by everyday use, improper washing, inadequate care, or modifications made by the customer.
Non-Returnable Items
We cannot accept returns on the following goods:
- Gift cards or certificates
- Custom or personalized products
- Sale or discounted merchandise (you may return these, but refunds will be issued as store credit rather than to your original payment method).
Product Exchanges
To exchange an item, please follow our normal return process for the original product. Once your return is approved, you can easily place a new order for the desired replacement.
Order Cancellations
You may cancel your order within 24 hours of purchase. After this window, our automated fulfillment system will have processed the order, and we can no longer halt the shipment. If you need to cancel past the 24-hour mark, please wait for the delivery and then begin a standard return process.
Refund Processing
Once we receive and inspect your return, we will email you to let you know if your refund has been approved. If approved, refunds for full-priced items will be processed to your original method of payment within 9 business days. Any refunds for discounted items will be issued as store credit. Please note that banks and credit card companies may require additional time to officially post the funds to your account.
Do not send your return to the physical business address listed on our website. You must contact our customer support team at support@zorviro.com to get the proper mailing address for our return facility.