Frequently Asked Questions
Last Updated: September 2, 2026
Shipping & Delivery
When will my order be shipped?
Most purchases are prepared and shipped out within 1 to 3 business days. Once your items are on the way, we will email you the tracking information.
How long does delivery take?
Generally, orders arrive within 7 to 13 business days after they are shipped. Please note that actual delivery times can vary depending on your location and the local delivery service.
Can I track my package?
Yes, you can. We will send you an email with a tracking link as soon as your order ships. You can check the status of your delivery at any time using your order or tracking number.
Returns & Exchanges
What is the return process?
You may return items within 30 days of delivery, as long as they are unused, unwashed, in their original condition, and have all tags attached.
Do you allow exchanges?
We do not offer direct exchanges right now. The fastest way to get a new item is to place a separate order for it and return your original purchase for a refund.
Who covers the cost of return shipping?
Customers are responsible for any return shipping costs. We strongly recommend using a trackable shipping service to ensure your return arrives safely.
When will I get my refund?
We process refunds within 2 to 4 business days after your return package is delivered to us. Once processed, it generally takes another 3 to 5 business days for the funds to appear in your account, depending on your bank.
Orders & Payments
What forms of payment do you accept?
We accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using Apple Pay or Google Pay.
Can I change my order after placing it?
If you need to make changes, contact us right away. We process orders quickly, but we will do our best to accommodate your request if the order has not shipped yet.
I did not receive an order confirmation email. What should I do?
First, check your spam or junk mail folders. If you still cannot find it, please contact us at support@zorviro.com and we will gladly resend it to you.